613 Physio (operating as K. Hidalgo Physiotherapy Professional Corporation) is a mobile physiotherapy clinic serving Ottawa and surrounding communities including Greely, Barrhaven, Manotick, Kanata, Riverside South, Orleans, and other areas across the region. Our team of registered physiotherapists, kinesiologists, and rehabilitation specialists provides in-home, workplace, recreational, and virtual physiotherapy services.
We are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, store, and share your information in connection with all aspects of our business operations, including our website, patient portal, appointment booking, clinical services, and any digital health integrations.
This policy is prepared in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Ontario privacy legislation, and the standards of the College of Physiotherapists of Ontario.
This Privacy Policy applies to all personal information collected by 613 Physio through:
This policy applies to patients, prospective patients, website visitors, job applicants, and any other individuals whose personal information we handle.
3.1 Patient and Clinical Information
To provide physiotherapy and rehabilitation services, we collect:
3.2 Booking and Administrative Information
When you book appointments or contact us, we collect:
3.3 Website and Digital Information
When you visit our website, we may automatically collect:
3.4 Digital Health and Wearable Device Data (Garmin Health API)
With your explicit, informed consent, we may collect health and fitness data from your Garmin device or Garmin Connect account through the Garmin Health API to support your physiotherapy care. This may include:
Garmin data is collected only when you provide explicit consent and is used exclusively for clinical and therapeutic purposes directly related to your care.
3.5 Employment and Contractor Information
If you apply for a position with 613 Physio, we may collect your resume, cover letter, credentials, references, and any other information you voluntarily provide during the application and hiring process.
We use the information we collect for the following purposes:
4.1 Providing Clinical Services
4.2 Booking and Administration
4.3 Communication
4.4 Website and Business Improvement
4.5 Employment
We will never use your personal or health information for advertising profiling, targeted marketing, or any purpose unrelated to your care or our legitimate business operations without your explicit consent.
We use Jane App, a Canadian-based healthcare practice management platform, to manage patient records, appointment scheduling, billing, and our online patient portal. Jane App stores and processes patient information on our behalf as a trusted service provider.
Jane App is compliant with Canadian privacy legislation including PIPEDA and stores data on Canadian servers. You can access your patient portal at 613physio.janeapp.com to view your appointments and records. Jane App’s own privacy policy is available at janeapp.com.
By using our services, you acknowledge that certain information will be stored and processed through Jane App’s platform. We have a data processing agreement in place with Jane App to protect your information.
Where you choose to connect your Garmin device or Garmin Connect account to support your care, the following applies:
We do not sell, rent, or trade your personal or health information. We may share information only in the following circumstances:
7.1 With Your Consent
We will share your information with other parties only when you have provided clear, informed consent to do so. For example, sharing records with your family physician or another specialist at your request.
7.2 Healthcare Providers Involved in Your Care
We may share relevant clinical information with other registered healthcare professionals directly involved in your treatment (e.g., your referring physician, specialist, or other allied health provider) to ensure continuity and quality of care.
7.3 Insurance Providers
With your authorization, we may share treatment records and billing information with your insurance provider (e.g., Canada Life, Sun Life, Great-West Life, Blue Cross, DVA) to process claims and reimbursements.
7.4 Service Providers
We work with trusted third-party service providers who assist us in operating our business, including Jane App (practice management), payment processors, and website hosting. These providers are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.
7.5 Legal Requirements
We may disclose your information when required by law, court order, or regulatory authority, or when we believe disclosure is necessary to prevent harm, protect safety, or comply with a legal obligation under applicable Canadian law.
7.6 College of Physiotherapists of Ontario
As registrants of the College of Physiotherapists of Ontario, our clinicians are subject to regulatory oversight. In the event of a complaint or audit, relevant records may be disclosed to the College as required.
613 Physio accepts Visa, Mastercard, and e-transfer. Payment is collected at the conclusion of each session. Receipts are issued that are accepted by most extended health benefit plans.
We do not currently offer direct billing. Patients are responsible for submitting receipts to their insurance provider for reimbursement. We do not accept WSIB or motor vehicle accident (MVA) cases.
Payment card data is processed through secure, PCI-compliant payment processing systems. We do not store your full credit card numbers.
Our website (613physio.com / 613physio.ca) may use cookies and similar tracking technologies to improve your experience and understand how visitors use our site. Cookies are small text files stored on your device.
We may use the following types of cookies:
You may disable cookies through your browser settings. Note that disabling certain cookies may impact the functionality of our website or booking system. We do not use cookies to collect clinical or health data.
Our website may contain links to third-party sites (e.g., Jane App patient portal, social media). This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies.
613 Physio maintains accounts on Instagram and Facebook. If you interact with us through these platforms (e.g., by messaging, commenting, or following our accounts), please be aware that those interactions are subject to the privacy policies of those respective platforms.
We do not collect clinical or sensitive health information through social media channels. Please use our secure contact methods (email or phone) to share any personal or health-related information.
We will never publicly share identifiable patient information through social media without explicit written consent.
613 Physio offers virtual physiotherapy sessions for patients who prefer remote care. Virtual sessions are conducted through secure, privacy-compliant video conferencing platforms.
During virtual sessions:
We retain your personal and health records for a minimum of ten (10) years following your last treatment, or as required by applicable Ontario health legislation and College of Physiotherapists of Ontario standards.
Garmin health data collected through our integration is retained for the duration of your active treatment relationship with us and for a reasonable period thereafter to support continuity of care. You may request deletion of your Garmin-sourced data at any time, subject to our obligations to retain clinical records.
Website analytics data is retained in aggregate, anonymized form. Contact form submissions are retained for the period necessary to address your inquiry.
Job applicant information is retained for six (6) months following a completed hiring process, after which it is securely deleted unless you consent to it being kept longer for future opportunities.
We take the protection of your information seriously and implement the following safeguards:
No system is completely secure. In the event of a privacy breach that poses a real risk of significant harm, we will notify affected individuals and report to the Office of the Privacy Commissioner of Canada as required under PIPEDA.
Under PIPEDA, you have the following rights regarding your personal information:
To exercise any of these rights, please contact our Privacy Officer using the details in Section 15. We will respond to all privacy requests within thirty (30) days.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Privacy Officer
613 Physio (K. Hidalgo Physiotherapy Professional Corporation)
6914 Lake Forest Walk, Greely, Ontario K4P 0A3
Email: admin@613physio.com
Phone: (613) 899-9163
Website: 613physio.com
We are committed to resolving all privacy concerns in a fair and timely manner. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable legal requirements. When we make material changes, we will post the updated policy on our website with a revised effective date.
Continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
